Voice Chat Troubleshooting

If Talk to Eli isn't working, walk through this checklist.

1. Check Microphone Permission

  • iOS: Settings > Bold Bible > Microphone > enable.
  • Android: Settings > Apps > Bold Bible > Permissions > Microphone > Allow.
  • Web: Click the lock icon in the address bar > Microphone > Allow. Reload the page.

2. Confirm You Have Voice Minutes

  • Free tier: 3 minutes/day.
  • Bold and above: longer daily and per-session limits.
  • Check Settings > Subscription to see remaining minutes.

3. Test Your Audio

  • Plug in headphones or use the default speaker.
  • Try a regular phone call or another voice app — if those don't work, it's a system audio issue.
  • On desktop, check the OS sound output device.

4. Network and Browser

  • Voice needs a stable connection. Switch from cellular to Wi-Fi if possible.
  • Use the latest Chrome, Safari, Edge, or Firefox. Older browsers may not support WebRTC.
  • Disable VPNs temporarily — some block real-time audio.

5. Still Not Working?

  • Close and reopen the app.
  • Sign out and sign back in.
  • Update Bold Bible to the latest version.
  • If all else fails, Contact Support with your device, OS version, and a brief description.